Return Policy & Guarantee

Accessory Link LTD Returns Policy

Cancel an order

You have a right to cancel your order before despatch or within seven working days after the date of delivery by sending either written notice of cancellation to:

Accessory Link
2 Warple Mews,
Warple Way
Acton
London
W3 0RF.

or emailing us at enquiries@accessorylink.co.uk quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel.

Returning unwanted / non faulty goods

We ask that you return unwanted goods to us within 7 days of the cancellation of your order. You are responsible for the cost of returning any unwanted goods to us. If you do not return the goods to us as requested, they must be made available for collection and you will be charged the cost of recovering the goods from yourself.

Goods must be returned to us in the exact condition you received them. Any sealed goods must remain that way. If any of these conditions are not met, you will be charged to cover the loss in value to the goods.

Any unwanted goods being returned to us must be properly packed and addressed, with adequate postage and sent with a reputable carrier. We recommend sending goods back using recorded/registered delivery with insurance from Royal Mail.

Please note it is our policy to refund by way of the original purchase method of payment.

Returning faulty or damaged goods

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, please enclose your order reference , contact details and a short description of any fault and then send to the address above.